The process for handling translation requests from clients and delivering translation results involves the following steps:
- **Inquiry and Consultation:**
– Customers receive detailed advice from the Company about their specific requirements, including quantity and delivery details.
- **Quotation and Payment:**
– Upon receiving the customer’s request, a quotation is sent. Translation commences after receiving full payment or a 50% advance. For long-term corporate clients, later payment arrangements are available.
- **Translation Work:**
– Professional translators with deep expertise in relevant fields carry out the translation.
- **Proofreading and Basic Editing:**
– The process involves checking for errors and ensuring the suitability of standard terms and words in the translation.
- **Advanced Proofreading:**
– Initially, the translator checks the translation, followed by a second review by a Project Manager specializing in the area. If requested by the client, a native proofreading team performs further validation.
- **Final Delivery:**
– The completed translation is delivered to the customer.
- **Financial Invoice Issuance:**
– A financial invoice is issued and sent to the customers.
- **Customer Satisfaction / After-Sales Care:**
– The Company evaluates customer satisfaction post-delivery and provides after-sales support as needed.
